Call: 0151 427 9529

Making a claim



  • If your cycle has been stolen contact the Police immediately

  • If your cycle has been stolen or has been damaged in an accident contact Hiscox Property Claims on 0845 213 8899 immediately and tell them about the incident

  • Complete a claim form as soon as possible. You can download a claim form by clicking on the link below. Or you can ask Hiscox to send you a claim form

  • Complete and sign the claim form and return it to Hiscox Property Claims, 25 London Road, Sittingbourne, ME10 1PE with all the information requested from you (see the guidance notes attached to the claim form)

  • Please be aware that the claim form and supporting information must be provided to Hiscox within 28 days of the occurrence. If you delay the Insurers reserve the right to reject the claim.  

  • Do not order a replacement cycle, or hire a cycle, until your claim has been approved and you have been told how it is to be settled.

Material Damage Claim Form

Public Liability

  • If a third party is making a claim against you for injury or damage you must not admit liability, make any offer in settlement, or do or say anything which might prejudice our position in terms of defending your claim. Contact Hiscox Insurance Company on 01206 77 3776 between 9.00 and 5.30 Monday to Friday or e-mail to

  • Complete a Public Liability Report Form (click on link below) and attach to it any correspondence received from the party who is claiming against you, together with other documents, photographs or information which will help to defend the claim.

  • Even when, after you have been involved in an accident, no claim against you has been intimated, but where you suspect that this is likely to happen, you should take the precaution of completing and submitting a Public Liability Report Form. Depending on the circumstances, claimants may have several years to bring their claim against you. The longer you leave completing the form, the more likely you are to forget details of what happened.

  • It is extremely important for you to notify us as soon as possible of any actual claim or any possible claim for compensation which has been or may be made against you as a result of a cycling accident.

    Public Liability Report Form

Legal Expenses

  • If you need to make a claim in respect of Legal Expenses, please contact DAS on 0800 783 6066.

Personal Accident

  • If you have been injured as a result of an accident involving use of your bicycle and wish to claim under the Personal Accident section of the policy please notify Van Ameyde & Wallis Ltd , 34 The Mall, Bromley, Kent, BR1 1TS - +4420 8466 6034.

If at any stage of the proceedings you are not sure what to do, or what is required of you, for your claim to be processed and paid, please contact on 0151 427 9529.